Privacy policy

Last updated November 13, 2021

 

 

Here's the simple version: 

 

Ember cares deeply about user privacy. And we think you deserve to know exactly how we use your data. 

 

We do not sell or share your personal information. Ever. 

 

Ember works by using algorithms to find the clothing size that will fit you best. Ember is currently offering a universal free trial (for now). Eventually, Ember will be a paid service to avoid selling your data. 

 

But how do we use your data?

 

When you enter your information into the Ember Sizing Form, your data is handled by TypeForm and then passed directly to our cloud database hosted by Google. Both providers are ISO 27001, SOC2, and GDPR compliant. Your data then never leaves Ember's cloud database until you delete your account or update your information.

Our privacy policy is simple: We will be transparent about what data we collect and how we use it to try to make sure any clothing you order online fits perfectly from this day forth. If that sounds great, then welcome to Ember!

 

 

 

Now, the long version: 

 

 

Introduction

 

This privacy policy (“Privacy Policy”) explains how addember.com (“Ember” or “we”) collects and processes information from members and users of the website, software applications, and other online services we provide (collectively “Ember's products”). Ember's products include, but are not limited to, the Ember extension for web browsers (the “Extension”), and the website located at www.addember.com (the “Website”).

 

If we ever need additional personal information for a specific reason, we will tell you and ask for your permission. Also, to the extent that Ember has links to other websites (like retailers), please note that we do not own, operate, or control them, and they have their own controlling privacy policies that you should review.

 

 

Data We Collect and Why

 

In order to provide our products, Ember collects information that you share directly with us when you use our website or extension. When you become a member of Ember, you share your email address information with us during the sign up process. If you choose to complete the Ember Sizing Form, you optionally share additional information with us to personalize your sizing experience, including but not limited to, name, birthdate, and various bodily measurements. Your measurements are NEVER shared with any third party.

 

Ember also collects technical information about your device and use of Ember to make sure that our products are working properly. The information we collect is geared towards providing Ember users with a better experience and to help us develop, improve, and market our services. This information may include data like: the type of device you are using, the device's unique ID, operating system, IP address, event stamp, and error logs. 

 

Ember does not track your search engine history, emails, or your browsing on any site that is not one of our supported retail websites (a list of the websites may be found within the Extension's menu under 'Brands'). 

 

On supported retail websites, Ember collects the name of the retailer, page views, and product information that allows to accurately recommend a best-fit size. We may also collect limited information regarding your purchase on the supported retail website (for example, whether a purchase was made or not and whether the recommended size was purchased) for internal analytics and user feedback purposes. The information you share and we collect allows us to improve our products. 

 

We may also use the information we collect in aggregate or otherwise anonymized form. This lets us look at interactions with our site and products generally and does not identify you or any specific person. We use this generalized data for research, development, marketing, analytics, and to enhance the shopping experience for Ember users.

 

We do NOT collect any data from your search engine history, emails, or from websites not listed under our supported retail websites. 

 

 

How We Share Data

 

Ember will only share your data if we are legally required to do so. We may share your information in the following cases:

  •  with your express consent;

  •  in an aggregate or anonymized form that does not identify and specific person;

  •  as required by law, or to comply or respond to a valid government request;

  •  when we believe in good faith that it's necessary to protect our rights, protect your safety or the safety of others, or to investigate fraud; and

  • with a buyer or successor if Ember is involved in a merger, acquisition, or similar corporate transaction. If that happens, you will be notified via email and/or a prominent notice on the Website of any change in ownership, as well as any choices you will have as a result.

 

 

How We Protect Data

 

The security of your data is important to us and we take many measures to do so. These measures include limiting access, using encryption, testing for vulnerabilities, and more. Despite our best efforts, we cannot guarantee that user information will not be accessed, viewed, disclosed, altered, or destroyed as a result of a breach of any of our safeguards. You provide us with information at your own risk.

 

Ember only retains information about you as long as you keep using Ember, though we’ll keep information if we need it to meet our legal obligations and to defend against legal claims.

 

 

Your Choices for Your Data

 

We've made it easy to opt out of Ember's products at any time. 

 

If you want to stop using Ember, instructions on how to uninstall an extension can be found in the Google Chrome store and if you have any issues you can contact our support team for assistance by sending an email to hello@addember.com.

 

If you would like to delete your profile or personal information, you can always ask us by emailing hello@addember.com. We will delete any personal information we have, although the following exceptions apply: (1) we may still store your personal information if we need it to meet our legal or compliance obligations and/or to defend against legal claims; and (2) we may also continue to store your personal data in an aggregated and anonymized format that doesn’t identify you and can’t be attributed to you, even after you’ve deleted your profile.

 

 

Additional Rights Regarding Your Data

 

Depending on where you live, you may have additional rights as to the personal information that you share and Ember collects. Residents of the EU, UK, Canada, Australia, New Zealand, and California can click below to learn more.

 

EU, UK, Canada, Australia, and New Zealand residents.

 

Your rights: You have the following rights with regard to your personal data. To exercise any of these rights, please contact us at hello@addember.com. Please note that these rights are limited, like for example, where fulfilling your request would adversely affect other individuals or our legal obligations.

 

  • Right to Access: You have the right to request information about your personal data that we hold, how we use it, and who we share it with.

  • Right to Portability: Where you have provided your personal data to us on the basis of your consent, you have the right to ask us for a copy of this data in a structured, machine-readable format and to ask us to send this data to another data controller.

  • Right to Rectification: You have the right to ask us to correct your personal data where it is inaccurate or incomplete.

  • Right to Erasure: In certain circumstances, you have the right to ask us to delete the personal data we hold about you.

  • Right to Withdraw Consent: In situations where we are processing your personal data based on your consent, you may withdraw this consent at any time.

  • Right to Object to Processing: In situations where we are processing your personal data based on our legitimate interest, you can object that the interest is no longer legitimate. Ember will stop processing that data, unless we can demonstrate an overriding legitimate ground. You can also request to opt out of direct marketing.

  • Right to Restrict Processing: You have the right to ask us to stop any active processing of your personal data while we seek to verify data you claim is inaccurate, while we verify our legitimate interests, or while we cannot erase that data due to legal obligations.

 

Ember will try to respond to these requests within 30 days, but some might take longer. You will typically not be charged any fee for effecting these rights, but Ember reserves the right to charge a reasonable fee (or refuse to comply) if the request is unfounded, repetitive, or excessive.

 

Complaints: In the event that you wish to make a complaint about how we process your personal data, please contact us at hello@addember.com and we will do our best to resolve it. You can also choose to file a complaint with the relevant data protection authority.

 

California residents.

 

If you live in California and use Ember, you have some additional rights when it comes to your data.

 

  • Right to Delete: You can ask us to delete the personal information we have about you.

  • Right to Know: You can ask us for a list of the categories of personal information we have about you, the categories of sources from which we get personal information, the business purposes for which we collect personal information, and the categories of third parties with whom it is shared (you can also see that in this Privacy Policy). You also can ask us for a copy of the pieces of personal information we have about you.

 

California law gives you the right to opt out of the sale of your personal information. But Ember does not and will not sell (or rent, or disclose for value) any of your personal information in the first place.

 

To learn about the categories of personal information that Ember uses, please see the section of this policy called “Data We Collect and Why.”

 

To learn about the limited ways in which we disclose data for our business purposes -- that is, to a service provider -- and the categories of those service providers, please see the section of this policy called “How We Share Data.”

 

Lastly, California residents also have the right to request this information in an accessible alternative format. If you have a disability and would like to access this privacy policy in an alternative format, please contact us by email or mail as detailed below.

 

 

Minors

 

We created Ember for the exclusive use of adults (18 and older). We don't knowingly collect or solicit personal information from children. If you are a child under 18, please do not attempt to use or register for Ember's products or send any personal information to us.

 

If we learn we have collected personal information from someone under 18, we will delete that information as quickly as possible. If you are a parent or guardian of a child who you think may have given us some personal information or posted information on any public portion of Ember's products, please let us know at hello@addember.com. We'll help you remove it.

 

 

Changes To This Policy

 

We will continue to update our policies and practices as needed. We will notify you of any changes to our Privacy Policy by posting any changes here. If we do, you'll see that the date at the top of this Privacy Policy has changed.

 

 

How To Contact Us

 

If you have any questions about our privacy policies and practice, please contact us at hello@addember.com.